Privacy Policy
Last updated: 13 November 2026
This policy explains what ibPlayer receives when you visit this website, message us on WhatsApp or use the ibPlayer app, and what we do with it. Our Terms & Conditions use the same words.
1. This website
This website is a set of static pages. It has no forms, no user accounts, no analytics and no advertising trackers, and it sets no cookies.
- Hosting. Cloudflare serves the pages and processes technical data such as your IP address and browser type to deliver them and block abuse.
- Fonts. The text font loads from Google Fonts, which receives your IP address when it sends the font file.
- The account number box. If you type your account number above the plans, your browser keeps it in this tab's session storage and adds it to the WhatsApp message. It is not sent to us or to anyone else unless you send that message. Closing the tab deletes it.
2. WhatsApp messages
The buttons open WhatsApp with a message already written. Nothing reaches us until you press send. When you message us we receive your phone number, your WhatsApp profile name and what you write, including the plan and the account number. We use them to answer you, send your payment link, activate your account and keep a record of the order. WhatsApp is run by Meta and processes messages under its own terms.
3. The app and its account server
Your provider's address, username and password, your channel lists, favourites, history and recordings are stored on your device only. They are never sent to us.
To manage your subscription and devices, the App sends our account server the following:
| What | Why | How we keep it |
|---|---|---|
| The device's public key | Proves it's the same device each time it signs in. There is no password. | As is. A public key isn't a secret. |
| Device model and app version | Shown in your device list, and to support | As is |
| Android ID and model, combined | Recognises a device starting a second free trial | As a keyed hash only. We don't store the original. |
| Codes for adding a device | A device in your account shows one and the new device types it | As a one-way hash. Each works once for 10 minutes and is deleted a day later. |
| IP address of account changes | The account's history, so support can help you | In the account's audit log |
| Your payments | Your subscription | Date, period, amount and method |
The App contains no analytics, crash reporting or advertising identifier.
4. Payments
You pay through a link run by a payment provider, under its own privacy policy. We receive the payment confirmation: amount, date, reference and method. We never see your full card number or bank login.
5. How long we keep it
We keep your account, its devices and payment records while the account exists and for as long as tax and accounting rules require afterwards. We keep WhatsApp conversations while they help us support your account, and delete them when you ask unless the law requires us to keep them. Uninstalling the App deletes everything it stored on the device. Sign out in Settings → Account removes that device from your account.
6. Your rights
Depending on where you live, you can ask to see the information we hold about you, correct it, delete it, receive a copy, or object to how we use it. You can also complain to your data-protection authority. Write to us with your account number and we'll act on your request.
7. Children
Our service is not meant for anyone under 16, and we don't knowingly collect their information. If a child has sent us details, tell us and we'll delete them.
8. Changes
We may update this policy. The date at the top shows the latest change.
9. Contact
Message us on WhatsApp from any button on this website, or email support@example.com.